(Solved) Galaxy Watch Active 2 keeps disconnecting from phone

ByNancy Wilson

Asenqua Tech is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Would it not be frustrating to buy a watch as expensive as Galaxy Watch Active 2 and then handle the disappointment of it disconnecting from your phone every now and then?

Well, we are sure you have tried restarting your device as well as the watch before trying to look for a solution on the Internet. So, now that you are here, what do you do?

Below we have enlisted a handful of solutions that should help you in solving the problem of your Galaxy Watch Active 3 disconnecting from the phone.

 

Galaxy Watch Active 2 keeps disconnecting from phone

Below we have enlisted 5 ways you can troubleshoot Galaxy Watch Active 2 keeps disconnecting from phone:

●    Clear Cache from the phone

If your Galaxy Watch Active 2 keeps disconnecting from the phone every 30 seconds (note the exaggeration), the easy way to try troubleshooting the issue would be to clear cache from the Galaxy Wearable app.

You could also try clearing cache from Galaxy Plug-in as well as Samsung Accessory Service on your device. These applications and services aid in the functioning as well the connection between the device as well as the watch. Clearing cache on these apps should do the job.

●    Reset the watch

We know it will be absolutely excruciating to do so, however, if nothing else works so far, you will need to reset the watch. To reset your Galaxy Watch Active 2, follow the instructions below:

  • Go to the Settings app on your Galaxy Watch Active 2.
  • Now, navigate to General. Next, tap on Reset from amongst the options available.
  • The watch will be reset. Now, try connecting the phone and the watch again.

●    Turn off Battery Optimization for Galaxy Wearable App

Battery Optimization could hinder myriad functionalities associated with the Galaxy Wearable app. It is important to disable Battery Optimization for Galaxy Wearable from the Settings on your phone. Once disabled, try connecting the phone and the watch again to see if the issue is resolved.

●    Update the firmware of your watch

If your watch is running on an outdated firmware, it could cause the watch to malfunction. This, in turn, can cause the issue that you are currently facing.

Check if there is an update available for the watch. In case there is an update available, update the firmware of the watch, then reconnect the watch to your phone. You can do this via the Galaxy Wearable app. This should ideally fix the constant issue of your watch being disconnected from your phone.

●    Send the watch for repair

It is possible that the watch has some issues that need fixing. Some of these issues may only be solved by an authorized service centre or professional. It is recommended you hand over the watch at an authorized service centre for repairs instead of trying to fix the problem on your own.

If your watch is still covered under warranty, you could also seek for a replacement of the watch. Keep in mind that trying to disassemble the watch to fix the issue will deem the warranty null and void.

 

Troubleshooting Galaxy Watch not connecting to the Phone

Typically, your Samsung Galaxy Watch should connect to your Android phone or iPhone without any issue. But if it’s stuck on the pairing screen, or it can’t connect with your phone, here we detail various ways to fix a Samsung Galaxy Watch not connecting to an Android phone or iPhone issue.

●    Connect Galaxy Watch to Android or iPhone Properly

Connecting the watch and your phone is the first step to solving this problem. Open the Galaxy app (Android, iOS) on your phone if you have a new watch.

Your watch model will be displayed on screen, and on-screen instructions will follow. You may be asked to enable Bluetooth on your phone by your mobile device. Wait for the watch to connect to your mobile phone after you have given it permission.

You can try the ways listed below if you’ve already set up the watch but can’t get it to connect or are getting stuck on the pairing screen.

●    Restart Phone and Watch

The first step is to reboot both your phone and your Galaxy Watch. Your watch can be restarted by pressing and holding the Home button. Select Power off from the drop-down menu that appears. Press and hold the same button until you see the logo on the screen to power on the watch again after it has been turned off.

●    Clear Cache for Galaxy Wearable App (Android Only)

To resolve the issue of the watch not connecting to a phone on Android phones, try emptying the Galaxy wearable cache. To do so, navigate to “Settings > Apps > Galaxy Wearable app > Storage.” Restart your phone after pressing the “Clear cache” button.

●    Enable Bluetooth

Make sure Bluetooth is turned on on both your phone and your watch. If it is switched off on even one device, you will experience connectivity troubles. To enable Bluetooth, do the following:

  • On Android, go to “Settings > Connections > Bluetooth” and toggle the toggle on. You can also enable it from the Quick settings menu.
  • Go to “Settings > Bluetooth” on your iPhone and toggle the toggle on. It can also be enabled in the Control Center.
  • Go to “Settings > Connections > Bluetooth” on your watch. Make sure the Bluetooth toggle is turned on.
  • Once Bluetooth is enabled on both devices, keep the phone and watch within the Bluetooth connecting range (32 feet).

●    Update Phone and Watch

Your phone and watch software, like the app, must be upgraded to the most recent version for proper operation. Here’s how to install the operating system updates:

  • Go to “Settings > Software update > Download” on Android and install. Alternatively, navigate to “Settings > About > Software update.”
  • Go to “Settings > General > Software update” on your iPhone.
  • Open the Galaxy Wearable app on the linked phone to use the Galaxy Watch. Scroll down the app and tap “Watch Software Update > Download” to download and install.

●    Re-pair Watch

Unpairing the watch from Bluetooth can sometimes assist. On Android, navigate to “Settings > Connections > Bluetooth.” Tap the Settings icon next to the Galaxy Watch and select Unpair, then pair them again with the Wearable app.

Go to “Settings > Bluetooth” on your iPhone. Tap the I icon next to Galaxy Watch and select Forget this device, then fix both devices again.

●    Disconnect Phone and Watch

Restarting your phone and Galaxy watch’s connection will also assist fix the problem of the two devices not connecting. As a result, you must disconnect and reconnect the devices.

Activate the three-bar icon by launching the Galaxy Wearable app and tapping on it. Select Disconnect from the drop-down menu. The watch is already disconnected if it says Connect. Connect by pressing the Connect button.

Restart the phone and the watch if they were separated. Open the Galaxy Wearable app once more and tap the Connect button on the home screen to connect your device.

●    Reinstall the app and any plugins that were previously installed

Reinstalling the Galaxy Wearable app and any plugins you’ve downloaded should work as well. First, make sure they’re all uninstalled.

●    Reset Watch

To do so, launch the Settings app on your Galaxy Watch and navigate to “General > Reset.” Connect the phone and watch as indicated in Method 1 after it has been reset.

●    Ensure that the battery is fully charged

A low battery on your phone or watch could be causing problems with your phone and watch synchronising. Samsung recommends a battery life of at least 25% for both the phone and the smartwatch. In the same way, make sure your phone or watch is not in low battery or power saving mode.

●    Update Galaxy Wearable App

Galaxy Wearable’s older app version is frequently to blame for compatibility issues. Open the App Store (iOS) or Google Play Store (Android) to get the latest version (iPhone). Look for the Wearables app on the Galaxy S8 or S8+. If an update is available, click it. Try reconnecting the phone after a restart and keeping an eye on it.

●    Check Phone’s System Language

Some Galaxy Watch owners recommend leaving English as the phone’s default language during the initial pairing with the watch. To change the language of your Android phone, navigate to “Settings > General Management (System) > Language” and select English. Go to “Settings > General > Language & Region > iPhone language” on your iPhone and pick English.

●    Connect to a New Phone

If you previously connected your Galaxy Watch to another phone, the standard way of connecting it to your new phone will not work. You must use your watch’s “Connect to a new phone” option.

Go to Settings on your Galaxy Watch to do so. Scroll to the bottom and click Connect to the new phone. This will cause your watch to be reset. Then, like in Method 1, connect the phone and watch.

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