How To Fix Unable To Download Video From WhatsApp Web

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Your Quick Answer:

Encountering issues with the WhatsApp Web download button, such as it not displaying or being unresponsive, especially when accessing files that work smoothly on mobile, can be frustrating.
To address this, try using different browsers to access WhatsApp Web, restart the application, or clear your browser’s cache and cookies to resolve the greyed-out download button.

How To Fix Unable To Download Video From WhatsApp Web:

If you’re experiencing difficulties with WhatsApp Web not downloading files or failing to display downloads on your PC, there may be underlying issues. Let’s identify and resolve them:

1. Reset WhatsApp web

If you’re repeatedly unable to download media on WhatsApp Web or if it fails to initiate altogether, the first and best option is to reset and reconnect to WhatsApp Web. This resolves any bugs and is the immediate way to address the issue.

🔴 Steps To Follow:

Step 1: Firstly, open WhatsApp on your Android device.

Step 2: Secondly, tap the three dots on the top right of your mobile screen.

Step 3: Then, go to the “Linked Devices” option from the list.

Step 4: After that, press the Google Chrome browser button, which shows your PC login information.

Step 5: Furthermore, confirm to log out of the browser or you can directly log out from the PC.

Step 6: In your PC WhatsApp browser, Click on the three dots visible in the left panel then, click logout to complete.

Step 7: Then, this has disconnected you from WhatsApp Web. Now, open web.whatsapp.com in your PC browser.

Step 8: Furthermore, tap the three dots in your phone again and open the “Linked Devices” to reconnect.

Step 9: Finally, scan the phone QR Code in the PC browser to reconnect WhatsApp. Now, you may be able to download your files.

2. Change your Browser

It’s possible that your current browser isn’t up to date or doesn’t support downloading due to bugs.

In such cases, you can try switching to different browsers like Firefox, Google Chrome, Bing, Google, Yahoo, etc.

Accessing WhatsApp Web on different browsers is simple; just follow these steps:

🔴 Steps To Follow:

Step 1: First, open any different browser available on your PC like Chrome, Safari, etc.

Step 2: In the search bar, type web.whatsapp.com and search it.

Step 3: Finally, scan the QR code from your mobile to link the device and log in.

3. Clear Your Cache and Cookies

Sometimes, clearing all cache and cookies can resolve various issues. Rest assured, deleting cache and cookies only removes temporary files and does not delete any stored files or browsing data.

Let’s go through the steps to do this in the Google Chrome browser:

🔴 Steps To Follow:

Step 1: Firstly, open the Google Chrome browser.

Step 2: Secondly, click on the three dots at the top right of the screen.

Step 3: Then, select the “Settings” option.

Step 4: After that, on the next screen, find and click on “Advanced”.

Step 5: Then, click on “Clear browsing data”.

Step 6: Furthermore, tick the boxes for “Cookies and other site data” and “Cached images and files”.

Step 7: Finally, click the “Clear data” button to clear the cache and cookies.

4. Check Internet Connection or Restart Router

Sometimes, the download button may become disabled due to an unstable internet connection on your PC.

Let’s go through some steps to check the stability of your internet:

🔴 Steps To Follow:

Step 1: Firstly, open the control panel of your system.

Step 2: Then, click on “Network and Internet”.

Step 3: Further, select the “Network and Sharing Center”.

Step 4: Now, click on the option “Troubleshoot Problems”.

Step 5: Then, run the Internet Connections troubleshooter.

Finally, address these issues if found.

If the problem persists, try closing your router for 5 to 10 minutes and then restart it. This often resolves any remaining issues in the network.

WhatsApp Web Download Video Greyed Out Mean:

This indicates that you cannot directly download the video via WhatsApp Web. If you encounter this issue, it’s essential to check a few things.

Firstly, ensure that you have a stable internet connection and adequate storage space on your device. Additionally, verify that the video is compatible with the file format supported by WhatsApp.

If the download option is greyed out, an alternative solution is to use a screen recording tool to capture the video playing on your computer screen.

WhatsApp Web Download Button Greyed Out Mean:

This commonly occurs when attempting to download files that are either unsupported by WhatsApp or exceed the maximum file size limit.

If you encounter this issue, ensure to verify if the file format is compatible and if it adheres to the file size restrictions.

To address this problem, you can attempt converting the file to a supported format or compressing it to meet the size limit. Alternatively, you may opt to download the file directly to your device and then share it through WhatsApp.