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✎ Key Points:
» Access Snapchat by navigating to support.snapchat.com and selecting “Contact Us.”
» Complete the form with necessary details such as your username, email, phone number, device information, and the username of the friend involved.
» Double-check all information for accuracy, particularly regarding the start date of the issue, and indicate if you encounter the hourglass icon.
Why Do People Fail To Keep The Snap Streak:
There are some reasons why people fail to keep the Snap streak:
1. Did not see the Hourglass Emoji/icon
Maintaining a Snapchat streak is a delicate task for users, as missing a day can break the streak. Streaks rely on the mutual exchange of snaps with a friend each day.
When a day is missed, the appearance of the hourglass symbol signals the impending risk to the streak. To rescue the streak, both parties must exchange selfies within twenty-four hours.
The hourglass emoji serves as a countdown timer within Snapchat, reminding users of the imminent loss of their streak unless action is taken to sustain it through continued snap exchanges.
2. You Didn’t use Snapchat for a While
Snapchat users often face the unfortunate loss of streaks with friends when they abruptly cease using the app. While many users may not engage with Snapchat regularly, maintaining streaks necessitates daily activity to exchange snaps.
Due to sporadic usage patterns, users frequently find their streaks abruptly broken, even if they had ongoing streaks with friends. Consistent use of the Snapchat application is vital to preserving streaks.
To safeguard against losing streaks, it’s crucial to regularly remind oneself of ongoing streaks and remain committed to using Snapchat consistently.
How To Recover Streak On Snapchat:
If you’ve unexpectedly lost your Snapchat streak, you can attempt this method to regain it on both iOS and Android devices.
Step 1: Open Chrome and go to: support.snapchat.com
Snapchat users who have lost their streaks have an opportunity to regain them by submitting a report to Snapchat detailing the issue they encountered and how they lost all their streaks.
If using the Google Chrome browser application to access the Snapchat support page, ensure the application is up to date to avoid encountering any glitches during the process.
Open Google Chrome and navigate to Support.snapchat.com, the official Snapchat help center. Look for the ‘Contact Us’ button on the page.
Step 2: Tap on Contact Us to file an issue
Snapchat offers a support page for users to report any issues they encounter with their Snapchat accounts, allowing the community to address and resolve these concerns.
Many users inadvertently lose their streaks, accumulated over days or months, due to negligence. This occurs when they overlook the hourglass emoji and fail to send or receive snaps promptly.
Failure to exchange snaps within the allotted time results in a reset of the snap streak count, causing users to lose all their streaks.
However, users can attempt to recover their snap streaks by clicking on the yellow ‘Contact Us’ button located in the center of the Snapchat support page.
Step 3: Select My Snapstreak disappeared
Once you click on the ‘Contact Us’ button on the Snapchat support page, you’ll encounter several options designed to help you articulate your issue clearly.
Among these options, select the sixth one labeled ‘I lost my Snapstreak,’ as your issue pertains to a lost Snapchat streak.
After choosing this option, scroll down the page to find a form that must be filled out accurately and comprehensively.
While this method doesn’t guarantee the restoration of your streak, Snapchat will review the form and provide you with feedback accordingly.
Step 4: Enter Username, Email, Phone Number & Model
The form includes several blank fields where you’ll need to input your information. Start by entering your Snapchat username, ensuring it’s accurate and matches your actual Snapchat account.
If you’re unsure about your username, you can always verify it from your Snapchat profile.
Next, provide your email address associated with your Snapchat account. Ensure the email address is valid, as Snapchat will use it to connect with you and provide updates on your issue via email.
You’ll also need to include your valid phone number linked to your Snapchat account. Additionally, specify the model of the device you typically use to access Snapchat under the ‘Device’ section.
Step 5: Enter your Friend’s Username
Once you’ve entered your device’s model, proceed to fill in the username of the friend with whom you had snap streaks. If you’re unsure of the username, you can navigate to the Snapchat application to search for their profile. Once you locate their profile, note the username and return to the Snapchat support page to enter it.
If you’ve lost streaks with multiple users, you’ll need to fill out separate forms for each of them.
Step 6: Enter Date of Lost Streak & Answer Questions
You’ll be prompted to enter the date when you first noticed the issue. If you can’t recall the exact date, feel free to input any date that seems reasonable. Additionally, you’ll need to answer a few more questions regarding your lost streak in order to initiate the recovery process.
You’ll be asked to specify the duration of the lost Snapstreak. If you’re unsure about the exact number of days or months, provide an approximation that closely reflects reality. However, ensure that the number is always less than your Snapchat score.
When asked if you’ve seen the hourglass icon, respond with ‘No.’
Under the question ‘What information should we know?’ you’ll need to describe the sudden loss of your hard-earned streaks without encountering the hourglass icon. Choose your words carefully and appeal to them to restore your streaks.