(Solved) Galaxy Watch Active 2 Keeps Disconnecting
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Are you a proud owner of the Galaxy Watch Active two but struggling with constant disconnections? You are not alone.
Many users have reported facing this issue, which can be frustrating, especially when trying to track your fitness or receive notifications.
But don’t worry, we’ve got you covered. In this blog post, we will discuss the common causes of the galaxy watch active 2 keeps disconnecting and provide you with practical solutions to resolve this problem.
So, keep reading to ensure a smooth and uninterrupted experience with your smartwatch.
Understanding Bluetooth Connectivity Issues
Galaxy watch active 2 keeps disconnecting: Bluetooth connectivity is fundamental for the seamless operation of your galaxy watch active 2 keeps disconnecting with your smartphone.
However, this connection can be affected by various factors, including the distance between your watch and phone, obstacles that block the signal, and even the presence of too many devices connected to Bluetooth in the same vicinity.
These issues can lead to intermittent disconnections, causing your watch to lose sync with your phone.
To mitigate these problems, it’s essential to keep your devices within a reasonable distance without major obstructions and simultaneously limit the number of Bluetooth connections in use.
The Impact of Software Updates on Connectivity
Software updates can significantly influence the connectivity of your GlaxyWatch Active 2. Outdated firmware on your watch or smartphone may result in compatibility issues, leading to frequent disconnections.
Manufacturers release updates to introduce new features, fix bugs, and improve device compatibility.
Ensuring your watch and smartphone are up-to-date is crucial for maintaining a stable connection.
If you notice a sudden spike in connectivity issues, checking for and applying any pending software updates could provide a straightforward fix to these frustrating disconnections.
How Battery Levels Influence Your Connection
Battery levels on your GlaxyWatch Active 2 are critical in maintaining a stable Bluetooth connection with your smartphone.
When the battery on your watch drops to a low level, it may enter a power-saving mode that can turn off certain functions, including Bluetooth, to conserve energy.
This power-saving feature can inadvertently cause disconnections from your phone.
To avoid this, it’s advisable to keep an eye on your watch’s battery life and ensure it’s adequately charged, especially before starting activities that rely heavily on Bluetooth connectivity, such as workouts or extended outings.
Interference from Other Devices
Interference from other electronic devices is another common cause of connectivity issues with your galaxy watch active 2 keeps disconnecting. Wireless signals from Wi-Fi routers, other smartwatches, wireless headphones, or even microwaves can interfere with the Bluetooth signal between your watch and smartphone.
To minimize interference, use your devices away from crowded electronic environments or switch off unused wireless devices.
Additionally, changing the Wi-Fi channel on your router to a less congested one can reduce interference and improve your GlaxyWatch Active 2’s connection stability.
Ensuring Your Watch and Phone Are Properly Paired
The proper pairing between your galaxy watch active 2 keeps disconnecting and your smartphone is crucial to ensure a stable connection.
Begin by carefully initiating the pairing process via the Galaxy Wearable app on your phone, following the on-screen instructions. If they’ve been paired before, but you’re facing issues, consider unpairing and repairing them.
This can often resolve minor connectivity glitches. Ensure your phone’s Bluetooth is on and visible to nearby devices.
Both devices should be close for a successful pairing, with no other Bluetooth devices attempting to connect simultaneously.
Resetting Your Galaxy Watch Active 2
If none of the previous solutions have resolved the connectivity issues with your galaxy watch active 2 keeps disconnecting, a factory reset might be necessary.
This action will erase all data from your watch and restore it to its original settings, potentially fixing any software glitches causing disconnections.
To perform a reset, navigate to the settings menu on your watch, find the ‘General’ option, then select ‘Reset’ and confirm.
Remember, this should be a last resort, as it will remove all personalized settings and data stored on the device.
Seeking Professional Help
If troubleshooting steps fail to rectify the disconnection issues with your GlaxyWatch Active 2, it’s advisable to seek professional help. Contacting the manufacturer’s customer service or visiting an authorized service center can provide specialized assistance.
Experts may offer diagnostic services to identify hardware-related problems or intricate software issues that aren’t quickly resolved at home.
It’s essential to have your device’s warranty information handy before reaching out, as some repairs or replacements might be covered.
Seeking professional help ensures that your smartwatch receives the attention it needs from those who know it best.
User Experiences and Solutions
In the realm of user experiences, individuals have shared various creative solutions for the GlaxyWatch Active two disconnection issue.
The community has been resourceful, from setting up custom Bluetooth reconnect scripts using third-party apps to sharing optimal placement and handling practices for both the watch and phone during exercise.
Some users have found success by turning off specific settings that interfere with connectivity, while others recommend routine resets of the Bluetooth connection each day before use.
These shared experiences underscore the value of community knowledge in troubleshooting and finding effective fixes beyond standard approaches.
Galaxy Watch Active 2 keeps disconnecting from phone
Below we have enlisted 5 ways you can troubleshoot Galaxy Watch Active 2 keeps disconnecting from phone:
● Clear Cache from the phone
If your Galaxy Watch Active 2 keeps disconnecting from the phone every 30 seconds (note the exaggeration), the easy way to try troubleshooting the issue would be to clear cache from the Galaxy Wearable app.
You could also try clearing cache from Galaxy Plug-in as well as Samsung Accessory Service on your device. These applications and services aid in the functioning as well the connection between the device as well as the watch. Clearing cache on these apps should do the job.
● Reset the watch
We know it will be absolutely excruciating to do so, however, if nothing else works so far, you will need to reset the watch. To reset your Galaxy Watch Active 2, follow the instructions below:
- Go to the Settings app on your Galaxy Watch Active 2.
- Now, navigate to General. Next, tap on Reset from amongst the options available.
- The watch will be reset. Now, try connecting the phone and the watch again.
● Turn off Battery Optimization for Galaxy Wearable App
Battery Optimization could hinder myriad functionalities associated with the Galaxy Wearable app. It is important to disable Battery Optimization for Galaxy Wearable from the Settings on your phone. Once disabled, try connecting the phone and the watch again to see if the issue is resolved.
● Update the firmware of your watch
If your watch is running on an outdated firmware, it could cause the watch to malfunction. This, in turn, can cause the issue that you are currently facing.
Check if there is an update available for the watch. In case there is an update available, update the firmware of the watch, then reconnect the watch to your phone. You can do this via the Galaxy Wearable app. This should ideally fix the constant issue of your watch being disconnected from your phone.
● Send the watch for repair
It is possible that the watch has some issues that need fixing. Some of these issues may only be solved by an authorized service centre or professional. It is recommended you hand over the watch at an authorized service centre for repairs instead of trying to fix the problem on your own.
If your watch is still covered under warranty, you could also seek for a replacement of the watch. Keep in mind that trying to disassemble the watch to fix the issue will deem the warranty null and void.
Troubleshooting Galaxy Watch not connecting to the Phone
Typically, your Samsung Galaxy Watch should connect to your Android phone or iPhone without any issue. But if it’s stuck on the pairing screen, or it can’t connect with your phone, here we detail various ways to fix a Samsung Galaxy Watch not connecting to an Android phone or iPhone issue.
● Connect Galaxy Watch to Android or iPhone Properly
Connecting the watch and your phone is the first step to solving this problem. Open the Galaxy app (Android, iOS) on your phone if you have a new watch.
Your watch model will be displayed on screen, and on-screen instructions will follow. You may be asked to enable Bluetooth on your phone by your mobile device. Wait for the watch to connect to your mobile phone after you have given it permission.
You can try the ways listed below if you’ve already set up the watch but can’t get it to connect or are getting stuck on the pairing screen.
● Restart Phone and Watch
The first step is to reboot both your phone and your Galaxy Watch. Your watch can be restarted by pressing and holding the Home button. Select Power off from the drop-down menu that appears. Press and hold the same button until you see the logo on the screen to power on the watch again after it has been turned off.
● Clear Cache for Galaxy Wearable App (Android Only)
To resolve the issue of the watch not connecting to a phone on Android phones, try emptying the Galaxy wearable cache. To do so, navigate to “Settings > Apps > Galaxy Wearable app > Storage.” Restart your phone after pressing the “Clear cache” button.
● Enable Bluetooth
Make sure Bluetooth is turned on on both your phone and your watch. If it is switched off on even one device, you will experience connectivity troubles. To enable Bluetooth, do the following:
- On Android, go to “Settings > Connections > Bluetooth” and toggle the toggle on. You can also enable it from the Quick settings menu.
- Go to “Settings > Bluetooth” on your iPhone and toggle the toggle on. It can also be enabled in the Control Center.
- Go to “Settings > Connections > Bluetooth” on your watch. Make sure the Bluetooth toggle is turned on.
- Once Bluetooth is enabled on both devices, keep the phone and watch within the Bluetooth connecting range (32 feet).
● Update Phone and Watch
Your phone and watch software, like the app, must be upgraded to the most recent version for proper operation. Here’s how to install the operating system updates:
- Go to “Settings > Software update > Download” on Android and install. Alternatively, navigate to “Settings > About > Software update.”
- Go to “Settings > General > Software update” on your iPhone.
- Open the Galaxy Wearable app on the linked phone to use the Galaxy Watch. Scroll down the app and tap “Watch Software Update > Download” to download and install.
● Re-pair Watch
Unpairing the watch from Bluetooth can sometimes assist. On Android, navigate to “Settings > Connections > Bluetooth.” Tap the Settings icon next to the Galaxy Watch and select Unpair, then pair them again with the Wearable app.
Go to “Settings > Bluetooth” on your iPhone. Tap the I icon next to Galaxy Watch and select Forget this device, then fix both devices again.
● Disconnect Phone and Watch
Restarting your phone and Galaxy watch’s connection will also assist fix the problem of the two devices not connecting. As a result, you must disconnect and reconnect the devices.
Activate the three-bar icon by launching the Galaxy Wearable app and tapping on it. Select Disconnect from the drop-down menu. The watch is already disconnected if it says Connect. Connect by pressing the Connect button.
Restart the phone and the watch if they were separated. Open the Galaxy Wearable app once more and tap the Connect button on the home screen to connect your device.
Reinstall the app and any plugins that were previously installed
Reinstalling the Galaxy Wearable app and any plugins you’ve downloaded should work as well. First, make sure they’re all uninstalled.
● Reset Watch
To do so, launch the Settings app on your Galaxy Watch and navigate to “General > Reset.” Connect the phone and watch as indicated in Method 1 after it has been reset.
● Ensure that the battery is fully charged
A low battery on your phone or watch could be causing problems with your phone and watch synchronising. Samsung recommends a battery life of at least 25% for both the phone and the smartwatch. In the same way, make sure your phone or watch is not in low battery or power saving mode.
● Update Galaxy Wearable App
Galaxy Wearable’s older app version is frequently to blame for compatibility issues. Open the App Store (iOS) or Google Play Store (Android) to get the latest version (iPhone). Look for the Wearables app on the Galaxy S8 or S8+. If an update is available, click it. Try reconnecting the phone after a restart and keeping an eye on it.
● Check Phone’s System Language
Some Galaxy Watch owners recommend leaving English as the phone’s default language during the initial pairing with the watch. To change the language of your Android phone, navigate to “Settings > General Management (System) > Language” and select English. Go to “Settings > General > Language & Region > iPhone language” on your iPhone and pick English.
● Connect to a New Phone
If you previously connected your Galaxy Watch to another phone, the standard way of connecting it to your new phone will not work. You must use your watch’s “Connect to a new phone” option.
Go to Settings on your Galaxy Watch to do so. Scroll to the bottom and click Connect to the new phone. This will cause your watch to be reset. Then, like in Method 1, connect the phone and watch.
